Today, secretaries (also known as administrative assistants, virtual assistants, VAs, office coordinators, executive assistants, office managers, et al.) are using computers, the Internet, and other advanced office technologies to perform vital information management functions in the modern office.
Secretaries no longer simply type correspondence for the boss. Now, they often write that correspondence as well as plan meetings, organize data using spreadsheet and database management software, interact with clients, vendors, and the general public, supervise the office and other staff, handle purchasing, and even train other workers. Trends identified by IAAP research include:
- Administrative professionals are becoming researchers and interpreters, not just disseminators of information.
- Job descriptions are expanding and new titles are being created, such as administrative coordinator, office administrator, administrative specialist and information manager.
- Employers are paying more for specialized skills such as desktop publishing and database management. In addition, many companies are providing performance-based bonuses to outstanding administrative support professionals to help acknowledge their contributions.
The future is bright for computer-literate, well-educated, customer service-savvy administrative professionals.
You can find out more about the secretarial profession at http://www.iaap-hq.org/
Find out more about starting a secretarial service business from home.
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